Delivery, Refund & Cancellation Policy

Delivery, Refund and Cancellation Policy

Delivery

It is our intention to complete orders and arrange delivery as quickly as possible.

However, The Satchville Gift Company shall not be liable for any loss or damage due to delays or failures to deliver resulting from any cause beyond our reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub contractors or suppliers, failure or delays in transportation, embargoes, wars or riots.

We may be able to arrange “guaranteed next day delivery” for some items. Please contact us by telephone before placing your order to enable us to check stock availability and inform you of any additional delivery charges if necessary.

In the event of an order being returned to The Satchville Gift Company as a result of the carrier being unable to deliver we will contact you to arrange re-delivery. You may be liable for any re-delivery charges. If you decide to cancel your order the outward delivery charge will be deducted from any refund.

Delivery prices:

Mainland UK – Orders up to and including £300.00 (including VAT)

Delivery charge: £35

Orders over £300.00 (including VAT) Free Delivery

For deliveries to Ireland, Scottish Highlands and Islands, The Channel Islands, the rest of Europe and the rest of the world, please contact us directly by email info@thesatchvillegiftcompany.co.uk.

For non-trade customers
Mainland UK - Orders up to £150.00 (excluding VAT)
Delivery charge £5
Orders over £150 (excluding VAT) Free Delivery
For deliveries to Ireland, Scottish Highlands and Islands, The Channel Islands, the rest of Europe and the rest of the world, please contact us directly by email info@thesatchvillegiftcompany.co.uk

Returns/Refunds

If you wish to return any goods you may do so for any reason up to 14 working days after receipt of the item. Please contact us by email or telephone to enable us to deal with your return as efficiently as possible. Goods must be returned unused and in a resaleable condition. The cost of returning goods to us shall be borne by you. An administration fee of £10 will also be charged. We would recommend you return any items via an insured and traceable service, we can not be held responsible for goods that are lost/damaged during the return process.

Upon safe receipt of the returned goods we will refund you in full deducting the original postage and packaging charge along with the £10 administration fee within 30 days. We will not accept goods returned if the product has been used.

In the unlikely event an item is faulty or damaged, we will refund the relevant item in full including the postage costs within 30 days, providing you have notified us of the related fault/damage within 3 days of receipt.

Cancellation

You can cancel your order before we have despatched the goods by notifying us by email to info@thesatchvillegiftcompany.co.uk